Lavender Serenity

We strive to deliver your orders promptly and securely. Please review our shipping policy below:

Free Shipping

• We offer free shipping on all orders over $70.
• For orders below $70, a flat shipping rate of $5 per candle applies.

Shipping Times

• Orders are typically processed and shipped within 1-2 business days.
• Estimated delivery time is 7-10 business days from the date of shipment.

Additional Information

• Please ensure your shipping address is accurate at checkout to avoid delays.
• If you have any questions or concerns about your order, feel free to contact us at Info@winscentwicks.com

Thank you for choosing WINSCENT WICKS! We appreciate your support and look forward to serving you.

We take pride in the quality of our products. However, we understand that occasionally items may be damaged during transit. If you receive a damaged candle, we are here to help.

Replacement or Refund

• We offer a replacement or refund for any candle that arrives damaged.
• To initiate the process, please email us a clear picture of the damaged candle within 7 days of receiving your order.

How to Request a Replacement or Refund

1. Take a clear photo of the damaged candle, including the packaging if possible.
2. Email the photo along with your order number and a brief description of the issue to Info@winscentwicks.com.
3. Our team will review your request and respond within 2 business days.

We appreciate your understanding and are committed to ensuring your satisfaction with our products.