Returns & Exchanges

We take pride in the quality of our products. However, we understand that occasionally items may be damaged during transit. If you receive a damaged candle, we are here to help.

Replacement or Refund

• We offer a replacement or refund for any candle that arrives damaged.
• To initiate the process, please email us a clear picture of the damaged candle within 7 days of receiving your order.

How to Request a Replacement or Refund

1. Take a clear photo of the damaged candle, including the packaging if possible.
2. Email the photo along with your order number and a brief description of the issue to Info@winscentwicks.com.
3. Our team will review your request and respond within 2 business days.

We appreciate your understanding and are committed to ensuring your satisfaction with our products.